with Saturday and Sunday being seen as weekdays and not weekend days
thereby registering trips as medium of low risk trips rather than very low risk trips
On Saturday I made two trips between 5 and 7 pm.
These trips are registering and being calculated as LOW risk period trips
when they should be registering as VERY LOW period trips.
On Sunday my father made one trip between 9 and 10 am.
This trip is registering and being calculated as MEDIUM risk period trip
when it should be registering as a VERY LOW period trip
My father's driving should be
| Should be | Is | |
| Very Low | 39.49% | 37.51% |
| Low | 52.43% | 52.45% |
| Medium | 8.08% | 10.04% |
Odd thing
At the same time my father's estimated discount dropped from 25% to 22.5%
On March 17 his daily driving average was 9.30 km per day with discount 25%
Today, April his daily driving average is 8.83 km per day but discount is 22.5%
If there are calculation errors in the data that is visible by customers then how can we trust the integrity of the calculations being made to determine the discount? For some strange reason it feels like Allstate might be moving the goalposts to getting a good discount - making it more and more difficult.
Less driving but lower discount
On March 17
On April 8
Update: It has now been 2 weeks since the April 1-2 system screw-up. I asked Allstate for an update and this is what they told us:
Thank you for your email. As we have advised, this is being investigated now. It may take us a few weeks to hear back as our vendor requires time to investigate to determine what is happening. We will be in touch as soon as we have an update for you. We appreciate your patience.
Thank you, Drivewise Support Team.How can it take potentially a MONTH to figure out what happened?
Do they even care?
What worries me is that if there are errors like this that are visible to customers then how many errors are there that we can;t see but affect our rating and discount? I have seen my estimated discount drop twice for no apparent reason.
May 14 - Allstate knows there is a problem but they still have not fixed it!
Update:
ReplyDeleteAllstate is investigating.
From an email they sent me today:
"Thank you for taking the time to reach out to us with the information below. We are aware of the possible issue and a support ticket has been sent to our vendor to investigate. We hope to have this resolved as soon as possible."