Holiday Friday or Monday is still a weekday

Mondays or Fridays that fall on long weekends (such as Good Friday tomorrow, April 14) are classified as WEEKDAYS for risk assessment.

I see a holiday Friday or Monday to be more like a weekend day rather than a work day because there is no morning or afternoon rush. 

Allstate does not see it this way.

Why?

Probably because they have an American company running the "test" for them and they do not know Canadian holidays and are too lazy to program the holidays into the system.  Heaven forbid that they modify the holiday schedule every year.

Yet more proof that this "test" is not really what it should be.

Weekend-Weekday Problem

There appears to have been a problem on April 1-2
with Saturday and Sunday being seen as weekdays and not weekend days
thereby registering trips as medium of low risk trips rather than very low risk trips


On Saturday I made two trips between 5 and 7 pm.
These trips are registering and being calculated as LOW risk period trips
when they should be registering as VERY LOW period trips.

On Sunday my father made one trip between 9 and 10 am.
This trip is registering and being calculated as MEDIUM risk period trip
when it should be registering as a VERY LOW period trip

 My father's driving should be

	Should be	Is
Very Low	39.49%	37.51%
Low	52.43%	52.45%
Medium	8.08%	10.04%

 Odd thing

At the same time my father's estimated discount dropped from 25% to 22.5%

On March 17 his daily driving average was 9.30 km per day with discount 25%

Today, April his daily driving average is 8.83 km per day but discount is 22.5%


If there are calculation errors in the data that is visible by customers then how can we trust the integrity of the calculations being made to determine the  discount?  For some strange reason it feels like Allstate might be moving the goalposts to getting a good discount - making it more and more difficult.


Less driving but lower discount

On March 17

On April 8

Update:  It has now been 2 weeks since the April 1-2 system screw-up.  I asked Allstate for an update and this is what they told us:

Thank you for your email.  As we have advised, this is being investigated now.  It may take us a few weeks to hear back as our vendor requires time to investigate to determine what is happening.  We will be in touch as soon as we have an update for you.  We appreciate your patience.

Thank you, Drivewise Support Team.  

How can it take potentially a MONTH to figure out what happened?
Do they even care?

What worries me is that if there are errors like this that are visible to customers then how many errors are there that we can;t see but affect our rating and discount?  I have seen my estimated discount drop twice for no apparent reason.


May 14 - Allstate knows there is a problem but they still have not fixed it!

Website problem

Since March 29 to April 2 (so far) driving information is not being loaded into the system  I have driven a few times but that is not showing up.  Allstate knows there is a problem and they say data will be uploaded when the problem is fixed.

Also over the weekend the customer facing website was not working.
Fixed today - the website loads but data is not loaded to it.

Website April 1

 Website April 2